Reference

Legal access for your paushoki account

paushoki Legal gives you a clear place to check account conditions, data handling, payment records and access rules before you open an account.

Account termsData requestsLocal access
paushoki Legal access for your paushoki account
CONTACT ROUTES

Get policy help beside your account

A clear contact route helps when a Legal question affects your account or payment record.

Account access For a question about Legal access, send the verified account phone number and the…
Payment records If a Legal request concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual…
Policy changes To ask for a correction, access copy or explanation, use the contact route listed…
DATA PRACTICE

How paushoki handles Legal requests

We handle Legal requests through the account details needed to identify you, understand the request and provide a useful response.

Account identity

We connect a Legal request with the account phone number and account details you provide.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained with account activity so we can trace…

Cookies

Cookies or browser storage can keep a policy page, login session or language setting available on your device.

Account security

We do not need your password or wallet PIN to discuss a Legal request.

Record retention

Retention can depend on the type of record, the request and local requirements.

Change requests

You can ask us to correct account details, explain a policy clause or clarify data use.

Your paushoki Legal questions answered

These Legal answers focus on the questions you may have before opening an account or asking us to change an existing record. They explain how access works in Indonesia, what to include in a request, how payment references are handled and why phone verification may be required. If your case is not covered, use the support path displayed inside your account.

paushoki Legal covers account creation conditions, phone verification, access rules, data use, cookies, payment records, retention and contact requests. It also explains that access or eligibility depends on local law, so the available account path can differ by Indonesian region.

Account access is available where local law permits and depends on local law. If the account path asks for phone verification or shows an access message, follow that step and contact support through the account area if the wording is unclear.

Use the support route shown inside your account and state whether you want a correction, a copy, an explanation or another change. Add your verified phone number and the relevant clause, but never include your password or wallet PIN.

Phone verification helps us confirm that a request about personal records, account access or closure comes from the connected account holder. It also reduces the chance that private details linked to DANA, OVO, GoPay or QRIS are discussed with the wrong person.

We may retain payment references for DANA, OVO, GoPay, QRIS, bank transfer or a virtual account to trace account activity and status questions. Send the transaction reference when asking for help, and keep wallet credentials private.

Yes. Through the account support path, you can ask how cookies or browser storage support policy access and account sessions, what account data is connected to your request and whether a correction or other available action applies.

We first confirm the request through the account contact path and may require phone verification. Some records may remain subject to applicable retention requirements. Ask us which records apply to your case and what access, if any, remains after closure.